Technical Support Offering

About eSafe Support

Welcome to eSafe Services zone. Our full range of services includes enhanced support programs and a wide range of online resources.

eSafe support and services are offered in order to keep your security infrastructure updated and to let us react to any assistance request that comes up in a timely manner.

Our support services also include the software upgrade process, critical security updates, and timely hardware replacement when necessary.

Various Levels of Support

Standard Support

Designed for enterprises and customers who need to be persistently secured and updated with the latest security trends. Security and firmware updates are provided automatically via our secure software distribution server and technical support is available during formal business hours:

• USA – 07:00AM – 07:00PM (CST)
• Rest Of the World – 09:00AM - 6:30PM (GMT+2)

Deluxe Support (purchased individually)

Designed for enterprises and customers who need to be persistently secured and updated with the latest security trends. Security and firmware updates are provided automatically via our secure software distribution server and technical support is available 24x7, 365 days a year.

Support Methods:

eSafe support consists of 7 elements:

• Electronic case management via Aladdin* Portal
• Phone support (for critical issues and escalations)
• Knowledge base access
• Automatic software updates
• Security updates
• Hardware maintenance (in case of Hardware purchased via Aladdin*)
• On line discussion forum

*Acquired by SafeNet Inc.